Refund & Cancellation Policy
Last updated: August 2026
This policy explains how refunds, cancellations, and subscription changes work for AooMail’s plans. By subscribing to a plan, you agree to the terms below.
1. Billing Cycles
- Monthly: Billed every month, starting from the date your account is activated.
- Annual: Billed once a year, upfront, for the full 12-month period.
- 3-Year: Billed once every 3 years, upfront, for the full period.
2. Cancellation
- You may cancel your subscription at any time by contacting us at hello@aoomail.in.
- For Monthly plans, your service remains active until the end of the current month, with no further charges after that.
- For Annual and 3-Year plans, cancelling stops future renewal, but the current prepaid period is covered under our refund terms below.
- We do not charge separate cancellation fees.
3. Refund Eligibility
- Refund requests must be raised within 7 days of the payment date.
- Within this window, refunds are considered on a case-by-case basis — for example, duplicate payment, accidental purchase, or a technical issue that prevented setup.
- For Annual and 3-Year plans, if a refund is approved after some usage, the amount already used will be calculated at the standard Monthly rate, and the remainder refunded.
- No refunds will be issued for requests made after the 7-day window.
- Setup fees or custom onboarding charges, if any, are non-refundable once the work has been completed.
4. How to Request a Refund
To request a refund, email us at hello@aoomail.in with your registered email address, payment date, and reason for the request. We aim to respond within 2-3 business days.
5. Refund Processing Time
Approved refunds will be processed back to the original payment method within 7-10 business days, depending on your bank or payment provider.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
7. Contact Us
For any billing, cancellation, or refund questions, please contact us at hello@aoomail.in or via WhatsApp.